Privacy Policy

Protex Electrical Supplies Ltd ("Protex", "we", "us", "our") is a company registered in England and Wales (No. 08825146). Our registered office is at Rear of 1136 London Road, Croydon, London SW16 4DS.

We are the data controller for the personal information we collect about you. If you have any questions about this policy or how we handle your data, please contact us at privacy@protexelectrical.co.uk.

We may collect and process the following personal data:

• Identity data: your name and, where provided, your company name.
• Contact data: email address and telephone number.
• Transaction data: details of products and services you have purchased or enquired about.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage data: information about how you use our website.
• Marketing and communications data: your preferences in receiving marketing from us.

We collect data through:

• Direct interactions: when you fill in a quote request form, contact us by email, phone, or WhatsApp, or visit our trade counter.
• Automated technologies: as you interact with our website, we may automatically collect technical data about your equipment and browsing actions. We collect this data using cookies and similar technologies. See our Cookie Policy for more details.
• Third parties: analytics providers such as Google Analytics.

We use your personal data for the following purposes:

• To respond to your quote requests and enquiries.
• To process and fulfil orders.
• To manage our relationship with you, including notifying you about changes to our terms or policies.
• To improve our website, products, and services.
• To send you marketing communications where you have consented or where we have a legitimate interest to do so.
• To comply with legal obligations.

We rely on the following legal bases under UK GDPR:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: processing is necessary for our legitimate interests (e.g. improving our services, direct marketing to existing customers) where these are not overridden by your rights.
• Legal obligation: processing is necessary to comply with a legal obligation.
• Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. marketing emails).

We do not sell your personal data. We may share your data with trusted third parties who provide services on our behalf, including:

• IT and system administration providers.
• Email and communication service providers.
• Analytics providers (e.g. Google Analytics).
• Professional advisers including lawyers, bankers, auditors, and insurers.
• HM Revenue & Customs, regulators, and other authorities where required by law.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Some of our third-party service providers are based outside the UK. Where we transfer your data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is in place: adequacy decisions, standard contractual clauses, or binding corporate rules.

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For most customer records, this is 7 years from the end of the business relationship, in line with HMRC requirements.

Under UK GDPR, you have the right to:

• Access your personal data (subject access request).
• Correct inaccurate or incomplete data.
• Erase your data ("right to be forgotten") in certain circumstances.
• Restrict processing of your data in certain circumstances.
• Object to processing based on legitimate interests or for direct marketing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@protexelectrical.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses cookies and similar tracking technologies. For full details, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or, where appropriate, by contacting you directly. The date at the top of this page indicates when the policy was last revised.

If you have any questions about this Privacy Policy or our data practices, please contact: